The XRO system improves your patient through-put. Our integrated carts and micro-fiber mops, coupled with our three-person teams improve efficiency by eliminating trips to change out mop water. The XRO teams are supplemented with floating housekeepers available to perform early discharge cleans and answer all other calls for service. This ensures that the teams will not be interrupted and we can predict accurately when they will complete their allotted rooms. This predictability allows us to schedule the right number of rooms to each team so that daily routine cleaning is completed just prior to peak patient discharge time. The teams are then released to perform discharge cleaning, resulting in lower discharge room turnaround times.

Patient satisfaction with housekeeping is directly related to the patient’s awareness that their room has indeed been cleaned. This awareness, plus a housekeeper who is visible and trained for meaningful patient interaction, will increase patient satisfaction scores in third party surveys and HCAHPS. Our Patient Satisfaction Program focuses on positive interaction with patients and ensures that they are well aware that their room has been thoroughly cleaned each day. We give our teams extensive hospitality training. We also provide patient ambassadors, a Freshen-Up Service, and other special touches.