Patient satisfaction with housekeeping is directly related to the patient’s awareness that their room has indeed been well cleaned.  This awareness, plus a housekeeper who is visible and trained for meaningful patient interaction, will increase patient satisfaction scores in third party surveys and HCAHPS.

We summarize some examples of how the The Xanitos Patient Satisfaction Program will help increase your patient satisfaction scores.

• The room cleaning teams are trained to be hospitable and politely interactive with patients.  
• Bathrooms are finished with toilet strips and V-Tip toilet paper folds.  
• Tent cards are used to inform sleeping or absent patients that their room has been cleaned.  
• Daily vacuuming of floors, air vents and soft furniture, draws the patient’s attention to our thorough cleaning.  
• We provide a “Freshen-Up Service” in which we check-clean each patient’s room later in the day in addition to the thorough daily cleaning. During these Freshen-Up cleans, our staff asks “is there anything that we can do for you?” giving opportunity for positive interaction with the patient.  
• Our XRO system has three separate visits by housekeepers to clean the room, plus an additional visit doing the Freshen-Up clean. These four visits reduce the risk that the patient may be unaware that the room was cleaned, and gives more opportunity for patient interaction.  
• We schedule at least one thorough inspection of the housekeeping of a patient room while the patient is present. This inspection can include testing of “touch points” with an ultraviolet light to determine that they have been thoroughly cleaned.  
• A patient ambassador will visit every new admission.  

The combination of these little things do indeed make a big difference in patient satisfaction scores!